Help & Support

Booking a taxi made easy

Answers to your frequently asked questions


We're part of the Priceline Group, the largest family of travel businesses in the world, including Booking.com, Rentalcars.com, Agoda.com, KAYAK and OpenTable. More than this, we're a team of over 80 people all focused on one thing - getting you where you want to be, hassle-free.

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We provide an easy way to book a taxi in locations around the world, with a guaranteed price and free cancellation. Take Paris for example, we've researched taxi companies in the French capital and found the best combination of service, price and choice of vehicles – so all you have to do is book and enjoy the ride.

Wherever you're heading, we've got vehicles for individuals, couples, families and large groups, available in Standard, Executive and Luxury - all price-compared and ready to book. Check your price now.

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In a nutshell: we've made it easy to pre-book a trusted taxi anywhere in the world for the lowest price.

We compare the prices of all our partners and only ever give you the lowest fare for your journey, whether you're booking a Standard taxi or a Luxury minibus. Plus, we only work with professional, local drivers so you'll get from A to B quickly and safely. And every booking comes with free cancellation. Sound good? Book now.

Trusted drivers

All of us here at Rideways want your trip to be seamless, smooth and serene, so we quality check all of the partners we work with to make sure they're providing the best service at the best price. We leave nothing to chance, so when you see our driver you know you can sit back and relax.

5 reasons to book with Rideways:

  1. Best price promise

    We compare all of our partners prices to make sure you only ever see the lowest fare.

  2. Free cancellation

    Plans change, so you can cancel for free up to 2 hours before your pick-up time.

  3. Guaranteed pick up

    No ifs, buts or maybes - we'll be there to get you there.

  4. Arrive relaxed

    More than just an airport taxi, we'll Meet & Greet you in Arrivals and take care of your luggage.

  5. Trusted by over 150,000 passengers

    We've taken tens of thousands of holiday makers, workers, shoppers and day-trippers to their destination, hassle-free.

Don't just take our word for it, our customers have given us a Feefo rating of 4.5 out of 5.

(We're working hard to make that 5 out of 5, so give us any feedback you have to help us get there.)

A premium service, without the price-tag

Our regular airport transfer service comes with Meet & Greet included, simply head to Arrivals and look for a driver holding your name card. Meet & Greet also includes a 45 minutes wait time after landing, we'll even track your flight time and adjust your pick-up time automatically.

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You can book a range of vehicles through Rideways, from four-seater Standard cars, to Executive and Luxury models. For bigger groups you can choose a people carrier in various sizes.

As much as we'd love to tell you exactly what the make and model of your taxi will be, our partners have a range of vehicles and we can't guarantee a specific car or people carrier. Instead you can choose a class of vehicle, for example:

  • Standard - Skoda Octavia or similar

  • Executive - Mercedes Benz E-Class or similar

  • Luxury - Mercedes Benz S-Class or similar

  • People carrier - Peugeot 5008 or similar

  • Large people carrier - Ford Tourneo or similar

  • Minibus - Renault Master or similar

  • Executive people carrier - Mercedes V-Class or similar

Important: When choosing your taxi, make sure you check the passenger and luggage capacities match your needs.

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Good question, because not all taxi services offer it. Our Meet & Greet Service is included with our regular airport transfer service, so instead of having to find your taxi outside the airport, we come to you. Simply head to Arrivals as usual and our driver will be waiting with your name card. Introduce yourself and we'll help with your luggage and escort you to the vehicle.

Automatically adjusted pick-up time

Give us your flight number when you book (or enter the airport you're flying from) and we'll adjust your pick-up time automatically if needed. Whether your flight is on time, early or late, we'll be there on-time and we'll wait for 45 minutes from your flight arrival time - plenty of time for you to get through security and collect your bags.

Important: always read your booking confirmation email, as it may contain important information to help you locate your driver.

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Our Economy service allows you to keep the cost of your transfer down by removing the Meet & Greet service. If you've booked an Economy Private Transfer, your driver won't come and meet you at Arrivals, instead you'll need to call them after you've collected your baggage and follow the pick-up instructions in the booking confirmation email. Your inclusive waiting time is 30 minutes from the time you call.

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Booking with us


Our online booking system helps keep the price you pay as low as possible, so all bookings must be made on our website. If you have any questions or need help with the booking process, call us on +44 161 850 3290 - we're open 24 hours a day.

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We've made it quick and easy to book your taxi through our secure online form, here's how it works:

  1. Enter your journey details and click search.

  2. Choose the taxi you'd like, from a car to a people carrier, Standard to Luxury.

  3. Enter the passenger details, including a mobile phone number, email address and flight number if you're booking an airport transfer.

That's it! Pay your guaranteed price and we'll be waiting for you when you arrive.

Important: If you're being picked up at an airport, entering your flight number (or the airport you're flying from) is essential. We'll use your flight details to keep an eye on your arrival time, so we can automatically adjust your pick-up time if you're going to be late, or early.

If you're booking a return trip back to the airport, we'll need your pick-up time rather than your flight departure time.

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Yes, and it's easy: when entering your journey details on the booking form, you'll see an option to select a return journey using the same locations, simply click it and enter a date and time. You can also add a return later on in the booking process, when you're viewing the journey options.

Already booked one-way?

If you've booked a one-way journey, you can add a return journey from the booking confirmation page or by clicking the link in your confirmation email.

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Yes, you can. Just remember that the contact details you enter will be used for important communication about the booking. We strongly recommend that you enter the mobile phone number of the passenger, so the driver can get in touch at the time of pick-up, if needed.

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The minimum notice we need to confirm a booking depends on the car type and the location. To ensure you enjoy the widest range of vehicle types (and also our best rates!), we recommend you book at least 24 hours prior to pick-up.

In some locations, we have vehicles available to book as little as two hours prior to pick-up.

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Yes, for example if you need a child seat please tell us in the 'Comments for the driver' section when making your booking. We'll always try our best to fulfil your request, but sometimes it may not be possible and we'll contact you to let you know within 24 hours of your pick-up. For any urgent requests within 48 hours of pick-up, please call us on +44 161 850 3290 - we're open 24 hours a day.

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Not currently. But you can choose a category of vehicle, such as a car or people carrier in Standard, Executive or Luxury specification, and you're guaranteed a vehicle from that class.

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We love pets too, but we can't carry them unfortunately.

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Yes. If you need a child seat please tell us in the 'Comments for the driver' section when making your booking. Some of our Service Providers may apply an additional charge for the hire of a child seat, if this is the case, we'll contact you to advise you of the additional charge and to arrange payment. If you'd prefer to bring your own child seat, that's fine – check with your airline as they may allow you to carry this free of charge.

Check the local law

In some destinations, children are required by law to travel in a child seat or restraint. We'll always try to inform you of this during the booking process, but it's your responsibility to understand the local legislation of the place you're visiting.

Important: if you fail to request a car seat for a child, you may not be accepted for travel in destinations where such legislation applies.

Make sure you tell us the number of children travelling and their ages in the 'Comments for the driver' section when making a booking. If you have made a last-minute booking (less than 48 hours before pick-up) and require a child seat, please call us on +44 161 850 3290 to ensure the seat is confirmed. We're open 24 hours a day.

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Being able to call you helps your journey run smoothly. For example, we may need to update your pick-up location, your driver may be struggling to find you or there may be an emergency. Some drivers may be able to use online messaging apps,but not all, so be sure to give us a mobile phone number that we can call you on at the time of pick-up, including your international dialling code.

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Prices and payments


There are several different types of service you can book with Rideways, all of which are fully inclusive of all taxes, fees, gratuity, and toll road charges.

If you book an airport pick up that includes Meet & Greet, your fare also includes flight tracking and a 45-minute waiting time calculated from the time your flight arrives. For non-airport pick-ups, we allow 15 minutes waiting time, calculated from the scheduled pick-up time.

We also offer an Economy airport pick up service in some destinations, which allows you to keep the cost of your transfer down by removing the costs associated with the Meet & Greet service.

Amendments to your journey and special requests may incur an additional cost.

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Currently, we accept Visa, American Express and MasterCard, as well as most major debit cards. We also accept payment via PayPal. Our online payments are handled by Braintree – the same secure online payment system trusted by Uber, Airbnb and other global travel names.

Is it safe and secure?

Your card details will be encrypted and the connection is secured with TLS/SSL, ensuring that your card details are safe at all times.

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Yes. On the top right-hand corner of the website, there's an option to select the currency in which you'd like to pay. You will be charged in the currency you select, not the local currency of your pick-up location.

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Managing your booking


As soon as you've completed your booking, you'll receive a confirmation email and text message. Make sure you read all of the confirmation email to ensure your journey details are correct.

If you've selected an airport pick-up service that doesn't include Meet & Greet, your confirmation email will contain important instructions on where to meet your driver.

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Plans change, so we've made it easy to make any of the following changes to your booking:

  • Date and/or time

  • Flight number

  • Minor corrections to the pick-up and drop-off points

  • Passenger details

To make a change, simply get in touch with us.

Other changes to your booking

If you would like to change the vehicle type or make a significant change to the pick-up or drop-off location, it's best to cancel your existing booking and re-book online.

If your pick-up is in the next 48 hours, we would recommend that you request any amendments over the phone on +44 161 850 3290 – we're open 24 hours a day. Please note that any amendment requests made within 48 hours of pick-up are subject to availability.

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Cancelling is easy, simply click on the 'Cancel my booking' link in your confirmation email and follow the prompts to confirm your journey cancellation. We'd rather you didn't cancel, so if you need any assistance please call us on +44 161 850 3290 to talk to one of the team – we're open 24 hours a day.

You can also cancel through the 'My booking' link in the top right-hand side of the website. Simply enter your booking reference and email address and select 'Go' and your booking summary will be displayed. To cancel, select 'Cancel this booking' and then 'Submit'.

Shortly after cancelling your booking, you'll receive an email to confirm the cancellation.

Please note, we cannot accept cancellation requests sent by email. If you require any assistance cancelling your booking, please contact us on +44 161 850 3290 – we're open 24 hours a day.

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It's free to cancel your trip during your free cancellation period. The length of your free cancellation period varies depending on the service you book. We'll explain the cancellation policy during the booking process and again in your confirmation email.

Please note, we cannot accept cancellation requests sent by email. If you require any assistance cancelling your booking, please contact us on +44 161 850 3290 – we're open 24 hours a day.

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Your trust means everything to us, so we're committed to protecting any personal information that you give us. We always treat your data with the utmost care and will only ever use it for purposes you have agreed to. Have a read of our Privacy Policy to find out more about how we take care of your personal information, it's not a huge, rambling document – about five minutes should do it.

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Your journey


For bookings made more than 24 hours in advance of your pick-up, we'll send you contact details for our service provider 12 hours before your journey. If you make your booking less than 24 hours before your pick-up, we'll put these details in your confirmation email.

We'll also send you an emergency contact number via email and text message, around 10 minutes before your pick-up, or once your flight has landed.

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Your driver will collect you from your booked pick-up address. If your pick-up is from an airport, your confirmation email will contain information on where to meet your driver.

If you've booked an Economy airport pick-up, simply follow the instructions in your confirmation email when you arrive at the airport. Around 10 minutes prior to your pick-up, or once your flight has landed, we'll send you an emergency contact number via email and text message, just in case you need further assistance finding your driver.

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If confirmation is required, your driver will ask you to confirm your name and journey details.

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Please double-check your confirmation email for instructions on where your driver will be. If you've booked a Meet & Greet service, your driver should be waiting for you in Arrivals. If you've booked an Economy airport transfer, you should call the driver when you land to let them know you've arrived.

Around 10 minutes prior to your pick-up, or once your flight has landed, we'll send you an emergency contact number via email and text message, in case you need help finding your driver.

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We've worked hard to ensure the service you receive is worthy of a tip, but your fare is inclusive of tax, fees and gratuity, so you don't need to tip your driver. It's entirely up to you!

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You should've received a booking confirmation email almost immediately, if you can't see it in your inbox, check your spam or junk folder. If your confirmation email has not arrived, please use our contact form to let us know.

If it's within 48 hours of your scheduled pick-up time, call us on +44 161 850 3290 (we're open 24 hours) and we'll ensure your confirmation email is re-sent in time for your journey.

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For private taxi transfers, you don't need a printed confirmation. Just make sure you have your confirmation email handy at the time of your journey, as it contains important information on where to locate your driver. (We'll also send you an emergency contact number shortly before your pick-up.)

If you've booked a bus or coach journey, you'll be sent an e-ticket by email. You'll need to print your e-ticket and have it with you at pick-up. In the unlikely event that you haven't received your e-ticket 24 hours prior to travel, call us on +44 161 850 3290 (we're open 24 hours) and we'll resend your e-ticket in time for you to print off.

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If you've selected a Meet & Greet service, your driver will greet you in the Arrivals hall, simply look for the friendly face holding a sign with your name on.

Remember: make sure you read your original confirmation email, it includes information on where to meet your driver within the Arrivals hall.

Whether you've booked a Meet & Greet or Economy service, as soon as your flight lands we'll send you your driver's contact number via email and text message. If you've selected an Economy Service, you'll need to make a quick phone call to your driver to let them know you've arrived. Your confirmation email will include full details on where to meet your driver.

If you experience any difficulties finding your driver, you can call the emergency number in your confirmation email for help.

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If you've booked a Meet & Greet or a Desk Service, we'll track your flight and adjust your pick-up time automatically according to your actual arrival time.

Remember: make sure you provide the flight number when booking, if you've already booked then get in touch to tell us your flight number or details.

Once your flight has landed, your driver will wait for 45 minutes, giving you plenty of time to pass through security and claim your baggage. We'll send you your driver's phone number via text message and email when you land, so If it looks like it's going to take longer than 45 minutes to get to the Arrivals hall, you can let them know.

Remember: after the 45 minutes is up, your driver may leave if they have not been informed of a delay.

If you've booked an Economy Service, simply follow the instructions in your confirmation email once you've landed. If you need help, use the emergency contact number we'll send you via email and text message when you land.

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If your flight is cancelled, our normal cancellation policy will apply. You can find details on this in our Terms and Conditions. It is usually possible to claim back the cost of your transfer either from your airline or your travel insurance. Please get in touch with us if you need any information about your booking to help make your claim.

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No, there's no need to confirm a return journey, just enjoy your stay and your driver will collect you at your booked pick-up point.

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We recommend contacting your driver directly using the number we sent you prior to pick-up. If you need further help, you can contact us and we'll try our best to reunite you with your belongings.

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Giving us feedback


You can get in touch online. Or, if your scheduled pick-up is within 48 hours, call us on +44 161 850 3290 – we're open Monday-Friday 8am-10pm GMT and Saturday-Sunday 8am-6pm GMT.

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If your journey didn't go to plan, we want to hear from you. We aim to provide a completely hassle-free service, so get in touch and let us know about your experience. We'll then get to work investigating what happened with our service provider. We aim to resolve complaints within 14 days of receiving them.

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We'd love to hear about your journey, whether it was perfect or could've been better, as this helps us to continually improve the service we offer. You should've received a short survey after you completed your journey, if you missed it, you can send us feedback here.

Equally, if you'd like to give us positive feedback or have any other suggestions to improve the Rideways service, use the link above to share your thoughts.

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You can let us know about any technical problems with our website by contacting us. To help us fix the problem, please be as specific as possible, including the type of device you were using, and where possible attach a screenshot. Alternatively, you can call us on +44 161 850 3290 – we're open 24 hours a day.

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If you can't find the answer to your question in any of the categories, you can contact us.